FAQs

Who manages Project Promise?

Project Promise is a program of Lutheran World Relief (LWR). LWR has been providing aid to people in need around the world for more than 70 years.

In addition to relief supplies like Kits, LWR works with more than 100 local partners to improve harvests, health and education in some 35 countries each year. LWR partners train local women and men to produce local foods, dig low-cost wells and protect and restore their local environments. Some partners are small village groups on the edge of the Sahara while others are nationwide programs that may reach across the Andes. Learn more about LWR by visiting www.lwr.org.

What is the history of the kits program?

For more than 70 years, the warmth of quilts and the contents of kits have brought together Lutherans and their friends to help people around the world. These acts of service have the power to bring people together for fellowship and community. With a renewed emphasis on kits, Project Promise gives us the opportunity to invite even more people into this ministry of service to others. And as we invite more people to serve, more people living in poverty around the world get the tools they need to build better lives.

Where do I send Project Promise Kits when they are finished?

There are two options to send your Kits.

1. Two warehouses receive, process, store and ship material resources year-round:

Lutheran World Relief
398 E. Richmond Street
South St. Paul, MN 55075
651-457-9009
Lutheran World Relief
601 Main Street
New Windsor, MD 21776
410-635-8797

If you are bringing Kits to the warehouse, please call the warehouse to verify their hours before making a delivery. Please include your name or name of church/organization, address and contents (big and clear letters) on the outside of the box.

2. Depending on your location, you may be near a local collection (Ingathering) site. Ingatherings take place around the country and are organized by local volunteers. You can check our Ingathering map and enter your zip code to find the closest site.

Ingatherings are an affordable way for your Kits to be shipped with other donations to the warehouses. Local volunteer coordinators, called Key Leaders, are able to help with any questions you have about the Ingatherings. They also welcome contributions to help cover the cost of the delivery truck.

How is it determined where Project Promise Kits go?

Partners around the world are on the ground working closely with people in the projects supported by LWR. Those partners send us requests for Kits when they see a particularly great need or opportunity for the items to make a real difference.

Those requests are weighed against our supply at the time and we send the Project Promise Kits where they are most needed. We also reserve a certain number in our warehouses for emergency relief efforts so that we are able to respond immediately to an event such as an earthquake.

Find out more about our impact.

How do you make sure Project Promise Kits are received by people in need?

LWR works only with experienced, reputable agencies that can manage large volumes of humanitarian aid items. All partner agencies must sign an agreement with LWR stating they will follow their stated distribution plan, and will seek approval from LWR in writing if any changes are necessary. The agreement also requires all partners to adhere to established international humanitarian guidelines (such as the Red Cross Code of Conduct), as well as local, national and U.S. law.

Agencies requesting aid make all the necessary arrangements for reception of the items: customs clearance without any import taxes; unloading and transporting materials; safely storing the materials; and distributing them to the appropriate communities.

As soon as materials arrive, LWR receives a report that details whether any items were missing or damaged. Once distribution is complete, partners submit End Use Reports, often with stories and photographs. Partners are not eligible to receive further materials until an acceptable End Use Report is filed with LWR.

Several times each year, LWR staff visit partner agencies. Each visit includes a review of distribution records, a visit to the partner’s warehouse and travel to communities who received the Kits or Quilts. The purpose of these visits is to determine whether the partners follow LWR guidelines, and ensure the materials were necessary and useful to recipients.

How long do Project Promise Kits remain in the warehouse?

Depending on current need, nearly all materials are shipped within six months. Often, materials are shipped almost as soon as they are processed. On average, materials spend 4-6 weeks being transported by ocean freight before reaching LWR’s partner agencies.

How much does it cost to ship Project Promise Kits?

Each kit costs about $1.60 to ship and LWR spends about $1.7 million annually to operate Project Promise. The generosity of gifts from donors like you, help LWR distribute more than $14 million worth of Kits annually. You can give gifts to the Shipping Fund.

The Shipping Fund defrays costs associated with shipping Kits overseas. We know that you put a lot of time, energy and resources into making the Project Promise Kits. You can encourage others who may not have been able to participate in other activities to help get the Kits to people in need.